Please note that I can accept US checks or money orders, Canadian checks, money orders and bank transfers or international bank transfers. Visa and MasterCard will be in the near future.
My policy is that customers send a deposit as an order commitment- this can be any amount as its only function is to secure the order and lead time. Once the build is completed the balance of payment would be accepted and the product shipped.
All products I ship adhere to the following guidelines
to ensure your new purchase or repair is received in good order at a reasonable
shipping cost without hidden transport charges or additional duties
1. All equipment must be DOUBLE-BOXED with at least 3 inches of cushion
or foam between the inside box and the outside box. The most important
factor here is to make sure there is NO possibility that your product
can move inside the packing carton. McAlister Audio will return product
with the same packaging as received.
2. Tubes must be removed from products and either shipped in a separate
box or packed with the equipment wrapped in foam, bubble pack and highly
insulated from the equipment chassis. In some cases it might be acceptable
to leave the tubes in the unit but please ask prior to shipping.
3. Please use "Fragile" or "Handle with Care" stickers
on the box- your shipping provider usually will be glad to do this at
no charge.
5. Please insure the shipment for maximum value of your equipment.
6. Use USPS or Economy FedEx or better if sending from the U.S. The Postal
system is very reasonable and reliable- I have used this system for years
on outbound shipments to the U.S. with out any problems. Xpresspost is
recommended for shipping within Canada. For most Asian and European customers,
international Xpresspost is recommended. Airmail or surface mail is recommended
for other international customers. Avoid UPS due to past experience with
poor handling and damage claims. This courier sometimes charges additional
fees for border crossing making pre-paid shipments either way suddenly
become collect shipments.
All repair and restoration work is guaranteed for a period of 90 days.
All tubes and replacement parts are guaranteed for a period of 90 days.
I cannot guarantee cosmetic appearance. The customer is responsible for proper packing of their equipment to avoid any cosmetic damage.
Warranty on New Product Purchases
McAlister Audio units carry a 90 day warrantee on tubes including shipping and a 1-year warrantee on others parts. Parts and service will be provided free of charge plus shipping charges one way.
and please note that I do allow auditions,
drop offs and pick up of equipment and merchandise.
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